Refund Policy

Last updated 14 August 2026

This policy sets out when Cavalier Ventures LLC ("Cavalier", "we", "us") cancels an engagement and refunds money. It sits alongside our Terms of Service. Where the written agreement for a specific engagement says something different, that document wins.

1. Services and project work

Project work is quoted and billed against a written scope. Because we reserve capacity and start work on receipt, the following applies unless your agreement says otherwise.

Before work starts. Cancel in writing before we begin and you get a full refund of anything you have paid.
After work starts. Cancel in writing at any time. We invoice for work performed and third party costs already committed up to the cancellation date, and refund the rest of what you have paid.
Deposits. A deposit is credited against the first invoice. It is refundable under the two rules above and is not a separate non refundable charge.
Milestones already accepted. Work you have accepted in writing is not refundable, though the warranty in our Terms of Service still covers it.

2. If the work is not what was agreed

If a deliverable does not materially match the agreed scope, tell us within 30 days of delivery. We will correct it at no charge. If we cannot bring it into line with the scope within a reasonable time, we refund the fees paid for that deliverable. This is the remedy described in our Terms of Service.

3. Recurring and retainer arrangements

Retainers and subscriptions bill in advance for the coming period. Cancel at any time before the next renewal date and you will not be charged again. The period already paid for runs to its end. We do not pro rate a period that has already begun, and we do not refund unused capacity within a period.

4. Digital products and one off purchases

Where we sell a digital product with immediate access, you may request a refund within 14 days of purchase. If you are a consumer in the UK or EEA, note that the statutory 14 day right to cancel is lost once you have started downloading or using digital content, which you agree to when you access it.

5. What is not refundable

Third party costs already spent on your project, such as cloud hosting, model inference, licenses, and paid data sources.
Work performed and accepted before cancellation, unless it fails the scope test in section 2.
Delays or failures caused by input we asked for and did not receive.
A change of mind about the direction of a project after that work has been delivered to the agreed scope.

6. How to request a refund

Email [email protected] with the invoice number, the payment date, and what you want refunded and why. We reply within 5 business days and, where a refund is due, approve or explain our position within 10 business days.

7. How refunds are paid

Approved refunds go back through Stripe to the original payment method. Stripe typically returns funds to a card within 5 to 10 business days, though your bank sets the final timing. We do not refund to a different account or by another method. Currency conversion differences and third party transfer fees are not reimbursed.

8. Chargebacks

Talk to us before raising a chargeback. We would rather resolve it directly. If a chargeback is raised on an invoice for delivered and accepted work, we will contest it with the signed agreement, the scope, and the delivery record.

9. Contact

Cavalier Ventures LLC, 30 N Gould St Ste N, Sheridan, WY 82801, United States. [email protected]